Outlook 2010 Mail Setup

If you wish to modify existing settings, please click here.


Before you start, you need to set up an email account within the control panel. Please see our instructions for this here.

On your PC, please load the Outlook 2010 software and do the following (and replace domain-name-here.co.uk with your own domain)...

Click the "Add Account" button.

Select "Manually configure server settings or additional server types" and click [next].

Select "Internet E-mail" and click [next].

Fill in your company name (or personal name) along with the email address you wish to use, then select POP3 as the account type.

Both the Incoming mail server and Outgoing mail server need to be set to mail.<your-domain> (for example, mail.domain-name-here.co.uk) OR the server name from the instructions we've sent you.

For the user name, enter the email account you've previously set up in the control panel. In our example, this is bob@domain-name-here.co.uk. This does not mean that only emails sent to bob@domain-name-here.co.uk can be received as you can set up a forwarder so that mail from other addresses can also be received into your email account (mailbox). The user name here is purely to access the mail waiting in that email account. Please see our instructions for adding extra addresses

Enter the password you created for the mail account you've set up and tick the "Remember Password" tickbox.

Click [More Settings].

Click the "Outgoing Server" tab and tick the box for "My outgoing server (SMTP) requires authentication" and select "use same settings as my incoming mail server".

Click the "Advanced" tab, click the box for "This server requires an encrypted connection (SSL)" and change the Outgoing server (SMTP) port number from 25 to 587.

Select "Auto" or "TLS" for the encrypted connection type.

The default settings for this program will leave mail on the server indefinitely and this WILL cause you problems in the future. Therefore we recommend that you remove the tick from "Leave a copy of messages on the server". Click [OK].

Click [NEXT] and Outlook will now test your account. You should click [Close] followed by [Finish].

Note: Please bear in mind that it can take 24-48 hours for new domain name settings to filter through the Internet and nobody will be able to send emails to you until this has happened.


Adding extra email addresses to Outlook using the same email account/mailbox.

It's more ecconomical to use a single mailbox or mail account for multiple addresses when they're destined for a single individual. If you wish to add extra email addresses, you should first set up a forwarder so that mail from other addresses can also be received into your email account (mailbox). Once you've done this, you need to set up another email account by following the instructions above but change the email address to the new address you're adding. ALL other settings (including the User Name should remain the same.

Once that has been done, press the CTRL-ALT-S keys. This will bring up a window called "Send/Receive Groups". Click [Edit], select the account that you've added and remove the tick from the "receive mail items" box.

Repeat this process for all extra addresses you add.