Mozilla Thunderbird Mail Setup

Before you start, you need to set up an email account within the control panel if you have not already done so. Please see our instructions for this here.
If you don't already have a copy of Thunderbird on your computer, it can be downloaded here.

On your PC, please load the Mozilla Thunderbird software and do the following (and replace domain-name-here.co.uk with your own domain)...

Click the "Settings" button towards the top-right.

Select "New Account".

Click "Existing Email".

Enter your name, email address and password. Then click the "Continue" button.

 

The software will automatically work out the settings for the server and change the username so that it matches the email address.

For "Available Configurations", we recommend using POP3 for desktop computers as this will download all the emails from the server onto your computer and then automatically remove them from the server after 14 days. This will save space on your server account. If you want to keep all the emails on the server, you should choose IMAP.

Click "Done".

Click "Finish" once everything is complete.

 

Modifying the existing Mozilla Thunderbird settings.

If you need to modify the existing settings within Mozilla Thunderbird, right-click on your mail account in the left pane and click "Settings". The Outgoing server (SMTP) can be checked towards the bottom of the page. Make sure that the Server Name is set to mail.<your-domain> (for example, mail.domain-name-here.co.uk) and if not, select the mail server and click "Edit". If the Port is set to 465, the Connection Security should be set to SSL/TLS. If The Port is set to 587, the Connection Security should be set to STARTTLS. Authentication method: Normal Password. The Username should be your email address.

In the left (menu) pane, select "Server Settings". If you're using POP3, make sure that the Server Name is set to mail.<your-domain> (for example, mail.domain-name-here.co.uk). If the Port is set to 995, make sure that the Connection Security is set to SSL/TLS. If the Port is set to 110, make sure that the Connection Security is set to STARTTLS. Authentication method: Normal Password.

If you're using IMAP then in the "Server Settings", make sure that the Server Name is set to mail.<your-domain> (for example, mail.domain-name-here.co.uk) and the Port is set to 143. Connection Security: STARTTLS. Authentication method: Normal Password.