Outlook Express Setup

Please note that we do not recommend that you use Outlook Express for security reasons. The ciphers used for the encryption of data sent to/from Outlook Express are obsolete and no longer compatible with our servers. Attempting to use a secure connection with Outlook Express will result in an error such as -
"Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'domain-name-here.co.uk', Server: 'mail.domain-name-here.co.uk', Protocol: POP3, Port: 995, Secure(SSL): Yes, Error Number: 0x800CCC0F".

In addition, the SSL/TLS protocols used are also now considered as insecure. We therefore recommend that you update your software rather than use this. If you wish to follow our instructions below for non-encrypted email, please DO NOT use this software with any public WiFi connection.

Before you start, you need to set up an email account within the control panel. Please see our instructions for this here.

From the top menu, click the Tools option followed by Accounts.

You should now click the Add button followed by Mail.

You should now enter the display name which is used to describe yourself or your business when others receive your email.

In our example, we have chosen to use the business name of "The Domain Name Company". You could enter your own name here if you wanted to.

Now click Next.

Now enter the email address you wish to use for sending email.

In our example, we've used bob@domain-name-here.co.uk. You could choose an address such as info@domain-name-here.co.uk here if you've set up a forwarder.

Now click Next.

Ideally, the incoming mail (POP3) server setting should be set to mail.<YOUR-SITE-NAME> as per your setup instructions. However, if you're in the process of moving from a different provider to ourselves, you may wish to set this to our server's address such as haldir.visn.co.uk (for example). The correct address to use will be within your setup instructions.

The outgoing mail (SMTP) server address should be set to the same as the incoming mail server.

Now click Next.

For the account name, enter the email account you've set up earlier in the control panel. In our example, this is bob@domain-name-here.co.uk. This does not mean that only emails sent to bob@domain-name-here.co.uk can be received. As pointed out earlier, you can set up a forwarder so that mail from other addresses can also be received. The account name here is purely to access the mail waiting in that mailbox.

Enter the password you created for the mail account you've set up.

Now click Next followed by Finish.



You should now click the properties button for the email account you have just set up. Click the servers tab and make sure there is a tick in the box marked "My server requires authentication". If this is not done, you will not be able to send emails beyond our network.

We also recommend that you change the outgoing port in the advanced settings from 25 to 587 to avoid your ISP blocking you from sending via ourselves. Make sure that ALL other boxes are left unticked!

Important: It is not possible to have a secure connection to our servers using Outlook Express and because of this, we do not recommend that you use this software.

Note: Please bear in mind that it can take 24-48 hours for new domain name settings to filter through the Internet and nobody will be able to send emails to you until this has happened.